退款政策

Last updated: November 8, 2026.

We accept return requests within 30 calendar days after delivery. Email service@foldandforth.com with your order number, the item you want to return and the reason for your request.

Condition of returned items

For change-of-mind or other non-merchant-fault returns, items must be unused and in a condition suitable for resale, with their included components and packaging. Trying an item indoors without using it for travel is acceptable if it remains unused and resalable.

Unused-condition requirements do not remove your rights when an item is faulty, damaged, incorrectly supplied or not as described.

Return shipping costs

  • Customer reasons: if you change your mind, choose the wrong item or request a return for another reason that is not our responsibility, you pay the return shipping cost.
  • Our responsibility: if the item is faulty, damaged, incorrect or not as described due to our error, we pay the return shipping cost. Contact us before posting so we can arrange an appropriate return method or shipping reimbursement.

There is no restocking fee and no additional refund processing fee. We do not deduct a refund fee from an accepted return.

How to return

  1. Request your return by email within 30 days after delivery.
  2. We will reply with return instructions. Include your order number inside the parcel and package the item securely.
  3. Send the return to our company address below. Keep your postage receipt and tracking information.

Return address:
SHEENNY INTERNATIONAL CO., LIMITED
Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong SAR

Refund timing

We check returned items when they arrive. For an eligible return, we process the refund to the original payment method within 10 calendar days after we receive the returned item. Your bank or payment provider may take additional time to show the credit. Contact service@foldandforth.com if you have not received a refund update within that period.

Approved refunds cover the returned product price and any applicable refundable sales tax. Our original standard shipping charge is zero. Customer-paid return postage for non-merchant reasons is not refundable.

Wrong, damaged or faulty items

Contact us with your order number and details of the problem. Photos can help us assess the issue. We will arrange an appropriate remedy and cover the return shipping when the issue is our responsibility. Nothing in this policy limits mandatory consumer rights.

Contact

FOLD & FORTH is operated by SHEENNY INTERNATIONAL CO., LIMITED.

Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong SAR

Email: service@foldandforth.com
Telephone: +852 9727 9948