Frequently Asked Questions

Where do you ship?

We ship to the United States only. Standard shipping is free on every order, with no minimum spend.

Where do orders come from?

Orders dispatch from our company address in Hong Kong: Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong SAR.

How long does delivery take?

Preparation takes 1–2 business days after payment confirmation. Transit after dispatch takes an estimated 7–10 business days, for an estimated total of 8–12 business days. Business days are Monday to Friday, excluding public holidays.

What currency do you use?

All prices and checkout charges are in U.S. dollars (USD). Available payment methods appear at checkout.

Can I return an item?

Request a return within 30 calendar days after delivery. For non-merchant reasons, products must be unused and resalable, and you pay return postage. We cover return postage for issues that are our responsibility. There are no restocking or additional refund fees. Eligible refunds are processed within 10 calendar days after we receive the returned item. Full return policy.

Will a carry-on fit my airline?

Airline rules vary by carrier, fare and aircraft. Compare your airline's allowance with the packed item's measurements, including handles and wheels.

How do I contact you?

Email service@foldandforth.com. For delivery and return questions, include your order number.